Privacy Policy

This Privacy Policy describes how personal information is collected, used, and shared when you install or use the Froonze Customer Portal app in connection with your Shopify store.

When We Collect Merchant/Customers Information

We collect your information when you install our app, your customers information - when they sign up at your store. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we will protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Personal Information We Collect

When you install Froonze Customer Portal app, we are automatically able to access certain types of information from your Shopify account:

  • Your stores settings data
  • The details of your customers saved addresses and order history
  • Your stores order history

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

How We Use Your Personal Information

We use the personal information collected from you and your customers in order to operate the Froonze Customer Portal app. Additionally, we use your email to communicate with you by sending updates and important information relevant to the service that we provide to you.

Use of Cookies

We do not use cookies and we do not track your activity while you are using our app.

Third-party Disclosure

We do not trade, sell, or transfer to outside parties your Personally Identifiable Information. This does not include hosting partners and other services who assist us in operating our app, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.

We may share your Personally Identifiable Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Note to the European Union Residents

As a European Union resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you want to exercise this right, please contact us at

Additionally, if you are a European Union resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Contact Us

If you have questions or complaints regarding our privacy policy, please contact us at

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Effective Date

This policy is effective as of 10 October 2021.